Sr. Operations Engineer (Starlink Growth)
$130,000–$180,000 year
On-siteRedmond, Washington, United States
Job Summary
Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution. Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale. Deeply analyze end-user metrics to uncover root causes of churn and develop global strategies across hardware and service offerings. Build, deploy, and maintain predictive models that proactively surface retention risks and opportunities. Scope and execute complex experiments including large-scale A/B tests and automation to measurably move key business metrics. Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity and align on strategic priorities. Provide clear, concise updates to senior leadership on performance, risks, and opportunities. Define and continuously improve customer retention dashboards, tools, and processes while mentoring team members on analytical best practices.
Required Qualifications
- Bachelor's degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field
- 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role
- 3+ years of experience in Python or SQL
- Must be available to work extended hours and weekends as needed
- Willingness to travel to customer sites, other SpaceX locations, and events as required
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
Desired Qualifications
- Advanced degree or dual background strongly preferred (engineering + business/economics)
- Demonstrated experience building scalable analytical tools and models
- Proven ability to thrive in ambiguous, fast-paced environments and deliver results with minimal guidance
- Demonstrated success leading complex, cross-functional initiatives and influencing executive decision-making
- Advanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)
- Exceptional communication skills with a track record of presenting to and influencing senior leaders
- Extreme ownership, bias for action, and a history of building automated solutions that scale
- Strong interpersonal skills with experience mentoring analysts or leading small project teams
- Ability to operate effectively both independently and as a leader within a highly cross-functional team
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.