Sr. Network Engineer/ Jr. Architect (Experience with Palo Alto Panorama)

Sr. Network Engineer role within Insight’s Infrastructure Managed Services, supporting multiple clients across diverse technologies. Responsibilities include leading documentation efforts, providing expert-level network support, conducting root cause analysis to resolve high-repeat incidents, acting as a subject-matter expert and escalation point for complex tickets, and partnering with consulting services on large-scale implementations. Key technical focus areas include SD-WAN, monitoring tools (e.g., ScienceLogic, ServiceNow), and network technologies across mixed vendor environments with expertise in Palo Alto, Prisma, Panorama, Cisco Meraki, ASA, Firepower, Fortinet, F5, and Juniper. The role emphasizes strong communication, customer service orientation, and the ability to work independently. The position is hybrid with weekly in-office presence at the Manila office (Pasig City, Metro Manila) and offers opportunities for career growth, upskilling, and promotions. Insight highlights include flexible work options (including potential international locations) and comprehensive benefits, under an equal opportunity employment policy.