Sr Mobile Expert
$60,320–$60,320 year
On-siteSpringfield, Missouri, United States
Job Summary
Sells appropriate products, features, and services based on customer needs while resolving pain points in one interaction using in-store systems and digital tools. Completes ongoing training to maintain expertise as a subject matter expert across all T-Mobile offerings and collaborates with peers to build a culture of sales and service. Acclimates local retail and partner sales associates to the unique event environment and consistently performs above company average in sales metrics. Requires 12+ months of retail experience and a High School Diploma/GED. Hourly base pay is $29.00 with an annualized incentive target of $7,200, guaranteed to $20/hour inclusive of incentives.
Required Qualifications
- High School Diploma/GED
- 12+ mos. Neighborhood Mobile Expert
- Elite Expert, Account Care
- Elite Expert, Technical Care
- Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience
- Retail experience in high volume environment and ability to work in varied environments
- Strong organization, multi-tasking, versatility, communication, and attention to detail
- Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment
- Consistent accuracy with basic math and proficient use of a calculator
- Pass certification and quarterly re-certification process
- At least 18 years of age
- Legally authorized to work in the United States
Desired Qualifications
- Success in resolving sales and customer service pain points
- Consistently performs above company average in sales metrics
- Demonstrated system and tool knowledge with the ability and aptitude to learn new skills
- Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor
- Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously
- Passionate about people, teams, and our Un-carrier values
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