Sr Mobile Expert
$60,320–$60,320 year
On-site · Arizona, United States
Job Summary
Experience Experts at T-Mobile sell appropriate products and services based on customer needs, resolve customer pain points in one interaction using in-store and digital tools, and complete ongoing training to become a subject-matter expert across the store’s offerings. They collaborate to build a culture of sales and service, handle customer escalations with professionalism, and maintain strong organizational and multitasking skills in a high-volume retail environment. The role emphasizes customer service, product knowledge, routine training and certification, and the ability to leverage tools to deliver a best-in-class shopping experience.
Required Qualifications
- High School Diploma/GED (Required)
- 12+ Months Tenure As Mobile Expert (Neighborhood/Signature), Elite Account Expert Or Elite Tech Expert (Required)
- Strong Customer Service Skills: Passion, Integrity, And Energy Necessary To Create And Dynamic Work Environment Necessary To Deliver A World Class Shopping Experience (Required)
- Retail Sales: Retail Experience In High Volume Environment And Ability To Work In Varied Environments (Required)
- Detailed Organization: Strong Organization, Multi-Tasking, Versatility, Communication, And Attention To Detail (Required)
- Training: Acclimate Local Retail Sales Associates And Partner Sales Associates To Unique Event Environment (Required)
- Mathematics: Consistent Accuracy With Basic Math And Proficient Use Of A Calculator (Required)
- Pass Certification And Quarterly Re-Certification Process. (Required)
- Consistently Performs Above Company Average In Sales Metrics. (Preferred)
- Demonstrated System And Tool Knowledge With The Ability And Aptitude To Learn New Skills. (Preferred)
- Strong Problem-Solving Skills And Ability To Handle Customer Escalations With A Calm And Professional Demeanor. (Preferred)
- Demonstrated Ability To Work In A Fast-Paced Environment And Handle Multiple Priorities Simultaneously. (Preferred)
- Passionate About People, Teams, And Our Un-Carrier Values. (Preferred)
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