Sr Mobile Expert - Bilingual Preferred Spanish
$62,400–$62,400 year
On-siteNorthridge, California, United States
Job Summary
Sr Mobile Expert at T-Mobile in Northridge, CA delivers in-store customer service and sales for a high-volume Retail environment. The role requires bilingual ability with Spanish preferred, strong customer service skills, and the ability to work with in-store systems and digital tools to resolve customer needs in a single interaction. Responsibilities include selling products/services based on customer needs, completing ongoing training to act as SME, collaborating with teammates to deliver top-tier shopping experiences, maintaining accuracy with basic math, and handling escalations professionally. The position emphasizes a fast-paced, team-focused environment and requires at least 18 years of age and legal work authorization in the United States. Full overview of benefits and policies is described in the posting; travel is not required for this role.
Required Qualifications
- High School Diploma/GED (Required)
- 12+ Months Tenure As Mobile Expert (Neighborhood/Signature), Elite Account Expert Or Elite Tech Expert (Required)
- Strong Customer Service Skills: Passion, Integrity, And Energy Necessary To Create And Dynamic Work Environment Necessary To Deliver A World Class Shopping Experience (Required)
- Retail Sales: Retail Experience In High Volume Environment And Ability To Work In Varied Environments (Required)
- Detailed Organization: Strong Organization, Multi-Tasking, Versatility, Communication, And Attention To Detail (Required)
- Training: Acclimate Local Retail Sales Associates And Partner Sales Associates To Unique Event Environment (Required)
- Mathematics: Consistent Accuracy With Basic Math And Proficient Use Of A Calculator (Required)
- Pass Certification And Quarterly Re-Certification Process. (Required)
- Demonstrated System And Tool Knowledge With The Ability And Aptitude To Learn New Skills. (Preferred)
- Strong Problem-Solving Skills And Ability To Handle Customer Escalations With A Calm And Professional Demeanor. (Preferred)
- Demonstrated Ability To Work In A Fast-Paced Environment And Handle Multiple Priorities Simultaneously. (Preferred)
- Passion About People, Teams, And Our Un-Carrier Values. (Preferred)
- At least 18 years of age (Required)
- Legally authorized to work in the United States (Travel: Travel Required (Yes/No):No) (Required)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.