Sr Mgr, Management Consulting
On-site · Addison, Texas, United States
Job Summary
Senior Manager, Management Consulting will lead a team of 2–4 Success Architects, nurture senior executive relationships across 2–3 enterprise accounts, and drive outcomes that accelerate product adoption, renewals, and expansion. Responsibilities include coaching and developing a team, building relationships with VP- and C-level stakeholders, translating client objectives into actionable roadmaps, defining value realization, executing co-delivery models, shaping implementation strategies, establishing governance, contributing to thought leadership, and delivering high customer satisfaction and profitability targets across the portfolio.
Required Qualifications
- Minimum 5 years in a management consulting or customer success leadership role at a high-performing consulting firm or equivalent, with a focus on technology-enabled transformation (Digital / SaaS / Enterprise Software)
- Demonstrated experience leading and developing a team of individual contributors in a client-facing environment
- Proven track record of driving outcomes at Fortune 500–1000 accounts
- Strong understanding of the drivers and imperatives behind digital transformation across industries
- Solid depth in digital transformation design, professional services implementation, and ongoing management of strong team
- Functional expertise in at least two industry verticals, with working knowledge of one or two additional industries
- Experience in middle and back office functions, including Project Accounting in IT, HR, and GBS transformation
- Ability to develop trusted relationships with VP- and Director-level business and technology leaders (CIO, CFO, CHRO office)
- Track record of identifying business challenges and partnering with clients as a key member of the account team to solve them
- Experience collaborating with internal account functions and external partners, including consultancies, technology implementation firms, Big 4, and GSIs
- 3+ years of large program experience, including multi-tracked programs and organizational change management (OCM)
- Familiarity with one or more ServiceNow product suites
- Demonstrated ability to meet or exceed customer KPIs while contributing to account expansion and renewal goals
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — including use of AI-powered tools, workflow automation, AI-driven analytics, or evaluating AI’s impact on your function or industry
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