Sr. Messaging Specialist - GOAPRDJP00000720
On-siteEdmonton, Alberta, Canada
Job Summary
Execute ticket fulfillment for Exchange Online, MS Teams, and M365 Defender incidents, changes, and problems while performing hands-on troubleshooting, upgrading, and remediation of messaging infrastructure. Diagnose technical issues, provide architectural recommendations for optimization, and develop procedures and action plans for service delivery. Maintain production quality control, generate status reports, and deliver cross-training to team members. Work evenings, weekends, or during change windows outside standard hours. Apply operation guidelines to assess new technology requests and manage dependencies for cloud platform services supporting Government of Alberta programs.
Required Qualifications
- Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience
- Ability to work evenings and/or weekends and/or during block time/change windows outside of normal Government of Alberta business hours (8:15 a.m. to 4:30 p.m. Alberta time, Monday to Friday)
- Experience designing, planning, implementing and supporting On-Premises Exchange 2016/2019, Exchange SE environment and Exchange Online in large organization of comparable size and complexity to the Government of Alberta. 8 years
- Experience supporting email security related services like anti-spam, anti-phishing, access management. 8 years
- Experience supporting Skype for Business or Microsoft Teams in an enterprise environment. 8 years
- Experience with Microsoft architecture, installation and administration in a multi-server environment. 8 years
- Standard Background check required
- Excellent communications skills, both written and verbal
- A proven ability to function on an individual basis and in a team environment is essential
- Resources awareness of existing GoA and department IT policies, procedures, standards, guidelines and practices is an asset
Desired Qualifications
- Resources awareness of existing GoA and department IT policies, procedures, standards, guidelines and practices is an asset
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