Sr Member Services Representative

Senior Member Services Representative responsible for applying credit union procedures across all MSR duties, training peers, and mentoring staff. Responsibilities include preparing and verifying cash shipments, resolving member and procedural problems, supervising MSR activities, balancing vaults and cash drawers, handling mobile deposits and ATMs, and ensuring regulatory compliance. Requires proficiency in account maintenance and opening various account types, knowledge of tax-advantaged accounts, wire transfers, foreign currency, Notary Public services, and community engagement. Strong emphasis on confidentiality, security procedures, and customer service across in-person, phone, and digital channels; drive-through experience and collaboration with other departments are expected.