Sr. Manager, Voice of the Customer Program
$116,000–$197,200 year
On-site · Irvine, California, United States
Job Summary
Senior leadership role to define, lead, and drive the Voice of the Customer program across Ingram Micro, owning the vision, strategy, reporting, and day-to-day implementation. Translate customers’ needs and feedback into actionable insights that lead to tangible improvements in the Ingram Micro Xvantage digital platform. Partner with UX Design, Research, Marketing, Product Management, Data Science, and Engineering to deliver best-in-class product experiences, develop processes and evangelize practices to reduce friction, and share data, progress, and recommendations with senior leadership. Champion customer experience across the organization, foster an inclusive and collaborative team culture, and manage cross-organizational decisions to drive measurable outcomes.
Required Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- 10+ years of experience in User Experience/Product Design, Customer Experience, Product Management, or Program Management
- at least 2 years in leadership roles
- proven track record of leading international programs driving customer experience improvements with measurable impact
- exceptional communication and stakeholder management skills
- proficiency with qualitative and quantitative data gathering, data synthesis
- experience working in agile environments and partnering with product and engineering teams
- experience scaling programs in a fast-paced, high-growth environment
- familiarity with accessibility and inclusive design standards
- basic understanding of front-end development or technical constraints and opportunities
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