Sr. Manager, UX Designer
HybridLake Mary, Florida, United States
Job Summary
Lead user research, usability testing, and customer journey mapping to understand member and prospect needs across the IIA's digital platforms. Translate findings into actionable insights, personas, and design recommendations that improve user experience. Design intuitive user flows, information architecture, wireframes, prototypes, and high-fidelity interfaces using Figma while contributing to the organization's design system and component library. Partner with Product Management, Engineering, Marketing, and Content teams throughout the design and development lifecycle to deliver implementation-ready specifications that balance user needs, business objectives, and technical feasibility. Present UX concepts to stakeholders and incorporate feedback into iterative solutions.
Required Qualifications
- Bachelor's degree in UX Design, Human-Computer Interaction, Graphic Design, Digital Design, or a related field; equivalent experience will be considered.
- 5+ years of professional UX design experience spanning UX research, interaction design, information architecture, prototyping, and UI design.
- Expert proficiency with Figma and experience developing wireframes, prototypes, and design systems.
- Strong knowledge of user-centered design methodologies, usability testing, accessibility standards (WCAG), and responsive design.
- Experience collaborating with software development teams in Agile environments and delivering implementation-ready design specifications.
- Excellent communication, presentation, stakeholder management, and problem-solving skills.
Desired Qualifications
- Experience building or contributing to enterprise design systems and reusable component libraries.
- Familiarity with analytics and user research tools such as Google Analytics, Hotjar, Maze, or similar platforms.
- Experience designing digital experiences for membership organizations, SaaS, education, enterprise applications, or professional services organizations.
- Working knowledge of HTML/CSS and front-end development principles.
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