Sr Manager, Technical Support Engineering
On-site · Tokyo, Tokyo, Japan
Job Summary
Sr Manager, Technical Support Engineering in Salesforce Japan leads a high-impact team responsible for delivering high-level technical support to large customers. You will partner with development, operations, and other business units to optimize services, manage customer expectations, and drive business strategy. Responsibilities include operating and improving team performance, conducting regular 1-on-1s, evaluating service quality and metrics, and preparing materials to explain technical solutions to customers. Required skills include strong leadership and problem-solving abilities, excellent communication, experience with web technologies (HTML, CSS, JavaScript, API, and related frameworks), server-side tech (SQL, Java, APIs), Salesforce CRM and related tooling (Lightning Platform, Apex, Visualforce, LWCs), and deep knowledge of software development lifecycle. The role demands adaptability, customer focus, and the ability to collaborate across departments to scale support operations in Japan.
Required Qualifications
- Senior managerial experience in technical support or related field
- Deep knowledge of web technologies (HTML, CSS, JavaScript, API, Web Frameworks)
- Experience with databases, APIs, and software development lifecycle
- Strong leadership, communication, and cross-functional collaboration skills
- Ability to manage performance metrics and coach team members
- English proficiency (and likely Japanese for Japan market)
- Salesforce knowledge including CRM concepts and potential certifications
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