Sr Manager, Technical Services
$100,000–$100,000 year
RemoteUnited States
Job Summary
Own the presale-to-delivery handoff SLA and quality standards, ensuring Integration Specialists validate Sales Engineering discovery before implementation kickoff. Serve as the escalation-tier technical authority for complex enterprise deals, joining prospect calls for security reviews and architecture discussions. Oversee Integration Specialists configuring SSO, API connections, and automated data pipelines while managing System Operations for transactional provisioning and backend environment configuration. Enforce internal SLAs for implementation and support tickets, driving automation to reduce manual provisioning time. Maintain operational relationships with key technology partners, monitoring API deprecation schedules and resolving shared outages. This role reduces change orders caused by poorly scoped technical requirements and ensures 100% presale discovery validation. You will report to the Senior Director, Delivery, manage a team of specialists, and occasionally travel for client escalations.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and work experience
- 5+ years of experience in technical services, systems integration, or implementation engineering
- 2+ years in a people-management or team-lead capacity
- Strong working knowledge of SSO/authentication protocols (SAML 2.0, OIDC), REST APIs, SFTP, and data migration practices
- Experience managing technical SLAs and ticket-driven support operations (Zendesk, Jira, ServiceNow, or similar)
- Proven ability to communicate complex technical concepts to non-technical stakeholders, including Sales, Customer Success, and client IT teams
- Ability to use standard business equipment and technology with or without accommodation
- Ability to travel occasionally for enterprise client escalations or technology partner meetings, if required
- Applicants must be based in the US and authorized to work in the US at the time of hire
Desired Qualifications
- Experience partnering with Sales/Go-To-Market teams on technical presale support is a plus
- Experience in a SaaS or multifamily/commercial real estate environment is a plus
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