Sr. Manager, Strategic Customer Success
RemoteUnited States
Job Summary
Manage the Technical Advisor Team by defining deployment models, establishing engagement cadences between advisors, account managers, and solutions engineers, and ensuring clear mandates for field coverage. Lead talent development through hiring, coaching on technical depth, performance accountability, and career planning to build bench strength. Drive strategic adoption by evolving the "Activate, Adopt, Integrate, Realize Value" playbook, prioritizing portfolio usage data, and closing systemic gaps across the Vision One customer base. Act as the senior technical escalation point for complex accounts, leading value conversations with executives and serving as the primary voice of the customer to Product and Engineering leadership to influence roadmap prioritization. Own team-level reporting on adoption, consumption, retention, and expansion, translating data into narratives for senior leadership while removing structural blockers through cross-functional partnerships.
Required Qualifications
- 7+ years of technical experience in Customer Success, Technical Account Management, post-sales engineering, or cybersecurity consulting
- 3+ years directly managing or leading a customer-facing technical team
- Strong foundational knowledge in security operations, endpoint and cloud security, identity, networking, or related cybersecurity domains
- A track record of building or scaling adoption methodologies, playbooks, or team processes
- Hands-on experience with SaaS security tools or cybersecurity platforms
- The ability to coach others through complex technical and operational challenges, not just solve them yourself
- Excellent communication and executive presence, with both technical and business stakeholders
- Industry certifications such as Security+, CISSP, AWS, Azure, or Kubernetes
- Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward
Desired Qualifications
- Industry certifications such as Security+, CISSP, AWS, Azure, or Kubernetes are a plus
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