Sr. Manager, Sales Operations
On-sitePhoenix, Arizona, United States
Job Summary
Manage and develop teams across Transaction, Order, Title, Controls & Compliance, and Product Management while fostering a culture of continuous improvement. Own end-to-end sales operations processes from contract execution through registration and title transfer, ensuring rapid case resolution and overseeing order finalization across SAP and Salesforce. Maintain compliance with state and federal regulations, manage DMV vendor relationships, and lead vendor onboarding for new states. Drive operational excellence by partnering with IT to implement automation initiatives, define success metrics, and execute strategic programs for market expansion and new location launches. Provide executive-level status updates to stakeholders and roll out scalable processes with Training & Enablement.
Required Qualifications
- 10+ years of experience in Sales Operations or Business Process Automation
- Proven leadership experience managing cross-functional operations teams in fast-paced environments
- Deep automotive operations expertise including registration, titling, DMV processes, and compliance
- Strong technical proficiency with Salesforce, SAP, and operational management systems
- Multi-state compliance knowledge and experience navigating complex regulatory requirements
- Vendor management experience coordinating with external partners and service providers
- Understanding of Buyback, Customer Return, and Lemon Law processes and procedures
- Expertise in contract validation, tax/fee calculations, and financial reconciliation
- Track record of successful system implementations and process automation initiatives
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