Sr Manager, Quality Management
On-site · Schertz, Texas, United States
Job Summary
Senior Manager, Quality Management responsible for developing, implementing, and managing Quality Management Systems including leading, supporting, developing, and managing people to achieve business objectives in all performance areas. Lead the Quality Management and Continuous Improvement program, identify opportunities to optimize processes to deliver the highest quality products to internal and external customers. Develop and manage annual Quality Management/Quality Improvement plans addressing Voice of the Customer incident reports, Product Quality and Safety, Risk Management, and Vendor Quality. Oversee governance requirements, QMS software maintenance, and reporting; develop and operationalize QMS, including gaps in product and vendor quality, trend analysis, and root cause corrective action. Monitor direct and matrixed reports, provide coaching and performance reviews; participate in interviewing and hiring; manage budget and staffing to meet objectives. Knowledge of manufacturing operations, optical/eyewear context, and KPIs; travel and short-term implementation projects. Strong leadership, communication, and analytical skills with a focus on process improvement and quality assurance.
Required Qualifications
- Bachelor’s degree in related field or equivalent experience
- Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
- Minimum of 3 years in the manufacturing operations environment with direct experience in Quality Management, Engineering or Vendor Quality
- Ability to understand optical and eyewear opportunities and the impact it has on KPIs and metrics
- Experience in developing and implementing new quality management system
- Proven ability to work in partnership with other managers to accomplish objectives
- Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention
- Manage complex division projects where independent action, high degree of initiative and coordination across departments is required
- Proven analytical, problem solving, presentation and negotiation skills
- Skilled motivator with strong leadership skills who can increase employee engagement
- Strong interpersonal skills and written and verbal communication skills
- Ability to effectively manage multiple, simultaneous tasks, problems, and projects
- Willingness to travel and be on short term implementation projects
- Highly skilled in root cause and corrective action analysis
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