Sr. Manager, Member Experience (51691)
$82,136–$136,894 year
RemoteUnited States
Job Summary
Lead mixed-methods research and Voice of the Customer initiatives to translate member insights into actionable experience improvements across the acquisition, onboarding, engagement, and renewal journeys. Create decision-ready outputs including journey maps, service blueprints, and prototypes while partnering with Marketing, Digital, and Technology teams to run targeted experiments and define success measures for pilots. Facilitate workshops to align stakeholders on member needs and build playbooks that standardize member-centered practices. This remote, full-time exempt role supports AGU's mission to advance discovery in Earth and space sciences through personalized, mission-driven experiences for professionals globally.
Required Qualifications
- 7+ years in UX or CX, service design, experience strategy, product/program design, or related human-centered and design thinking fields
- Track record driving actions and translating customer/member/user insight into shipped experience/product/program improvements and user-facing design artefacts
- UX/CX design skills, including in Miro, Microsoft suite, Canva, and related tools
- A bias for action and pragmatism balanced with curiosity and collaboration
- Experience influencing and working across Marketing/Comms, Digital/Technology, Operations, and Program teams in a matrixed environment
- Professional communication and facilitation skills
- Able to deliver executive-ready summaries and align stakeholders
- Comfortable with measurement and growth metrics (engagement funnels, conversion, adoption, retention/renewal); able to define success measures for pilots/experiments
- Full Time, Exempt position
- Remote role
- Candidates living in many U.S. states (excluding WA, OR, and CA at this time)
- Work Authorization: We will not sponsor applicants for work visas in the US
Desired Qualifications
- Prior experience in corporate for-profit settings preferred
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