Sr. Manager - Enterprise Content & Information Management
$126,400–$187,770 year
On-siteNew York City, New York, United States
Job Summary
Serve as the firmwide program lead and operational owner for enterprise content and information management, storing, owning, accessing, retaining, and governing business documents across Hines. Partner with Legal, Compliance, Records, Information Security, and business stakeholders to operationalize retention, access, and records-management requirements while developing standards for naming, metadata, and content lifecycle processes. Collaborate with architects and developers to ensure platform alignment with security needs, manage vendor engagement, and lead special projects including migrations, enhancements, and repository cleanup. Supervise administrators and partners to support GDPR, PII, and compliance protocols. Drive future readiness for enterprise search, knowledge management, and AI by improving content structure and governance.
Required Qualifications
- Bachelor's degree in computer science, information systems, information management, business administration, library/information science, records management, or a related field from an accredited institution
- 8+ years of experience in IT, enterprise applications, information management, content management, records management, or a related field
- 5+ years of experience supervising administrators, analysts, program resources, and/or outsourced partners
- Demonstrated experience governing or supporting enterprise content platforms such as Box, SharePoint, Microsoft Teams, OneDrive, Microsoft 365, DocuSign, Adobe, or similar tools
- Hands-on experience driving content governance, repository cleanup, migrations, access reviews, external sharing remediation, metadata/taxonomy, and lifecycle management programs
- Proven ability to lead cross-functional programs with Legal, Compliance, Records, Information Security, IT, vendors, and business stakeholders
Desired Qualifications
- Familiarity with IT service management frameworks (e.g., ITIL) and support processes for enterprise applications
- Experience in a global, regulated, real estate, investment management, financial services, or professional services environment
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