Sr. Manager, Endpoint Implementation Services
Hybrid · Bogotá, Bogota D.C., Colombia
Job Summary
Senior Manager overseeing endpoint implementations and program management. Responsible for end-to-end oversight of infrastructure and telecom implementations for new and existing clients, leading a high-performing team (minimum 3 direct reports), and serving as the main point of contact between support staff and customers. Develop project plans, manage resources and deliverables, track issues, and drive process improvements. Leverage AI-enabled and agentic tools to enhance team productivity, documentation quality, and operational visibility. This is a hybrid role with in-office days to be confirmed by the hiring manager (Visa requires at least 3 days in the office).
Required Qualifications
- 8 or more years of relevant work experience with a bachelor’s degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- Proven experience leading implementation, technology delivery, infrastructure, program management, or client-facing operational teams in complex environments
- Demonstrated people leadership experience, including coaching, performance management, prioritization, and development of direct reports
- Strong understanding of project management, Agile and/or hybrid delivery practices, IT infrastructure, enterprise applications, and implementation governance
- English proficiency, with the ability to communicate clearly and confidently with North America stakeholders, clients, and executive audiences
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