Sr. Manager, E&R Customer Service/ Customer
$100,000–$150,000 year
Remote · Sterling Heights, Michigan, United States or New York City, New York, United States
Sterling Heights, Michigan, United States or New York City, New York, United StatesRemoteFull Time$100,000–$150,000 yearMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
The Sr. Manager, Customer Service leads the E&R Customer Service team to define strategic support metrics and enhance customer satisfaction. This role involves managing service activities, developing operational policies, and fostering a culture of continuous improvement. The candidate should have extensive experience in customer service management and the ability to lead remote teams effectively.
Required Qualifications
- 5-7 years of people leader experience in management and customer relations
- Experience in call center and customer service environments
- Strong verbal and written communication skills
- Ability to analyze and organize operational development opportunities
Desired Qualifications
- Experience in customer service management
- Strong leadership skills
- Proficiency in Microsoft Excel, Word, PowerPoint, Outlook
- Ability to lead large scale initiatives and projects
Additional Requirements
- None specified
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