Sr. Manager, Document Management & Training, Patient Services Operations
$131,800–$178,300 year
Remote · Cambridge, Massachusetts, United States
Job Summary
Senior Manager leads a centralized document management function for Patient Services, ensuring accurate, compliant, standardized, and accessible documentation (SOPs, job aids, workflows, regulatory artifacts, training materials, and vendor documentation) and aligns documentation with CRM workflows. Responsibilities include developing an enterprise-wide document management strategy, overseeing creation and review workflows, version control, metadata tagging, standardized naming conventions, and structured repositories; evaluating document systems (e.g., Veeva Vault, SharePoint); partnering with CRM owners to embed document management practices into CRM workflows; driving adoption of standardized practices across teams; acting as the Business Process Owner for Document Management; designing scalable training materials (SOPs, call guides, CRM guides); maintaining synchronization between document updates and CRM process changes; collaborating with IT, CRM product teams, compliance, and HUB teams to ensure consistency and compliance across multiple therapeutic areas; requires 6-8+ years in healthcare/pharma, a bachelor’s degree, and experience in regulated documentation and CRM/document management integration.
Required Qualifications
- Bachelor’s degree from an accredited university
- 6-8+ years of experience in pharmaceutical, biotech, or healthcare environments
- Experience with regulated document systems (e.g., Veeva Vault, Track Wise, SharePoint governance)
- Proficiency in Microsoft Office Suite, including advanced PowerPoint skills, Word, and Excel
- Strong knowledge of documentation standards and regulations related to documentation
- Proven experience building or managing document management systems/processes
- Demonstrated experience integrating CRM systems with SharePoint to enable document sharing and workflow alignment
- Proven ability to train and support patient services team members across multiple functions
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.