Sr. Manager, Delivery
On-siteAtlanta, Georgia, United States
Job Summary
Own delivery outcomes across all implementation and migration initiatives, ensuring projects are delivered on time, in scope, and to quality expectations. Run capacity planning for the Implementation organization by building demand and capacity models to translate insights into staffing and hiring recommendations. Partner with Sales, Finance, Product Support, and the VP of Business Operations to shape staffing scenarios ahead of committed demand. Arbitrate delivery tradeoffs when demand outpaces available capacity and guide five Operations Managers through a dotted-line relationship. Keep cross-functional partners aligned and unblocked while defining metrics that prove delivery performance and capacity health. Serve as the voice of the customer throughout implementation and migration programs, leveraging generative AI tools to enhance productivity. Lead performance reviews with stakeholders and drive end-to-end risk mitigation and formal change management.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, GIS, or a related field
- 10+ years of experience leading enterprise software implementations, delivery operations, or complex technical programs
- 3+ years of leadership experience managing managers or senior technical teams, or leading large-scale, multi-year implementation programs
- Experience leading enterprise software implementations or customer migrations from planning through deployment, go-live, and transition to support
- Demonstrated success managing multiple interconnected projects, dependencies, timelines, resources, risks, and stakeholders as part of a broader program
- Hands-on experience building and operating capacity models, demand forecasts, and resource allocation frameworks
- Proficiency with implementation tools and systems such as JIRA, Confluence, ClickUp, Power BI, Claude, Microsoft Office (Word, Excel, PowerPoint)
- Demonstrated ability to represent the voice of the customer, incorporating enterprise-customer needs and feedback into program priorities, delivery decisions, and continuous improvement efforts
- Strong leadership, decision-making, and accountability skills, with the ability to communicate clearly to technical and non-technical audiences
- Comfort operating in a fast-paced environment with multiple, shifting priorities
- Travel: As required
- Employees must be able to see and communicate
- Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment
Desired Qualifications
- Experience with GIS technologies and solutions, particularly within electric cooperatives, municipal utilities, or other utility-provider environments
- Familiarity with formal delivery or project management frameworks (e.g., PMP, Agile, SAFe, ITIL)
- Experience with capacity planning tools or resource management platforms
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