Sr. Manager, Customer Value
$120,000–$130,000 year
On-siteAtlanta, Georgia, United States or Tallahassee, Florida, United States
Job Summary
Define customer segmentation and sizing profitability levers to direct selling effort toward high-value opportunities while surfacing underperforming accounts. Own the deal desk from kickoff through contract signature, shifting the commercial narrative from unit cost to total cost of ownership and enforcing pricing discipline. Partner with Sales, Pricing, Marketing, and Product to translate customer challenges into quantified business outcomes, ensuring growth and retention decisions are data-driven and margin-aware. Increase EBITDA through strategic initiatives and reduce negative EBITDA customers by proactively managing RFPs and renewals. This Sr. Manager role resides in the central or east coast of the US with a salary range of $120,000 - $130,000 plus 15% AIP eligibility. The ideal candidate brings 5-10+ years of management experience in strategic sales or customer success roles with strong financial acumen.
Required Qualifications
- Bachelor's degree
- 5-10+ years of management experience in strategic sales or customer success/contract roles
- Strong financial and analytical acumen
- Experience leveraging reporting tools and dashboards to monitor performance, trends, and drive recommendations
- Proven capability to design internal margin review frameworks with clear actions and objectives
- Ability to manage long-term contract strategies while identifying risks and opportunities based on trends
- Strong commercial mindset focus on profitability and value realization
- Ability to lead a team with proactive mindset to focus on measurable financial outcomes cross-functionally
- Proficiency in Microsoft Office (Excel, PowerPoint, Word) and PowerBI
- Ability to travel (up to 20%)
Desired Qualifications
- Understanding of healthcare procurement processes and contracting
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