Sr. Manager, CRM & Client Development - Diesel NAM
$115,000–$120,000 year
On-siteGeneral, Central Visayas, Republic of the Philippines
Job Summary
Lead the localization and implementation of Diesel's Global CRM & Client Development Strategy across North America, championing a client-first culture to elevate in-store and omnichannel experiences. Maintain an 80% in-store presence coaching Store Managers and Client Advisors on best practices, while developing Clienteling Ambassadors and managing regional campaign calendars for product launches and loyalty initiatives. Own the analysis of CRM KPIs including acquisition, retention, and customer lifetime value, translating insights into actionable strategies to drive commercial performance. Serve as the key coordinator between Regional teams and Global CRM, executing localized client activations and overseeing the regional Clienteling Program. Required to travel throughout North America, work evenings and weekends for events, and report to the Managing Director.
Required Qualifications
- 5+ years of experience in CRM, Client Development, Clienteling, or Retail Leadership within premium or luxury retail environments
- Proven success designing and implementing clienteling strategies across multiple retail locations, delivering measurable improvements in client engagement and commercial performance
- Extensive experience building relationships with high-value clients and leading by example in a client-facing luxury environment
- Strong coaching and leadership skills with a demonstrated ability to influence, motivate, and develop retail teams to achieve clienteling and business objectives
- Deep understanding of client behavior, lifecycle marketing, omnichannel CRM, and luxury retail operations
- Highly analytical with the ability to interpret CRM and retail performance metrics, identify opportunities, and translate insights into strategic action plans
- Strong commercial acumen with experience driving client acquisition, retention, loyalty, and customer lifetime value
- Experience planning and executing client events, activations, and loyalty initiatives that deliver measurable business impact
- Excellent communication, presentation, negotiation, and stakeholder management skills with experience working across global and cross-functional teams
- Comfortable working in a fast-paced, multicultural organization while managing multiple priorities and competing deadlines
- Proficiency with CRM platforms, clienteling tools, and Microsoft Office Suite
- Required travel throughout North America with approximately 80% of time spent in stores supporting retail teams and clients
- Required to work evenings, weekends, and attend all client events and activations as business needs require
- Serve as a visible brand ambassador at company events—including evenings and weekends as business needs require—hosting clients, overseeing client and team member interactions, and supporting event logistics
- Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.