Sr. Manager, Communications
$100,100–$166,800 year
On-siteIrving, Texas, United States
Job Summary
Lead business continuity and service communications by owning end-to-end messaging for planned maintenance, degraded service, and unplanned outages affecting critical platforms. Gather validated facts, draft initial and follow-up messages, develop collateral, coordinate review, and manage distribution through resolution. Design and maintain practical playbooks, templates, FAQs, intake standards, approval paths, and escalation guidance to improve speed and consistency. Partner with product managers, engineers, and incident teams to translate technical details into plain-language communications describing business impact, timing, workarounds, and required actions. Serve as a dedicated communications partner across technical and business functions to clarify ownership, reconcile competing inputs, and drive timely decisions. Create, maintain, and validate distribution lists and stakeholder maps to ensure approved messages reach the right partners through the right channels. Capture lessons after significant events to implement corrective actions and strengthen the operating model. Support adjacent technical, product, innovation, and executive communications for selected releases, product changes, roadmaps, and operational updates.
Required Qualifications
- Bachelor's degree in communications, journalism, public relations, business, information systems, or a related field, or equivalent professional experience
- Minimum Requirement Degree or equivalent and typically requires 7+ years of relevant experience
- Typically 7+ years of relevant experience in corporate, employee, operational, technical, crisis, incident, or change communications
- Demonstrated experience owning high-visibility communications in a complex, matrixed environment with multiple reviewers and time-sensitive deadlines
- Demonstrated experience partnering with technology, product, engineering, service management, or operations teams and translating complex information for nontechnical audiences
- Experience creating and sustaining repeatable communications processes, templates, playbooks, FAQs, governance, or audience-management practices
- Advanced business writing and editing skills, including the ability to produce concise, accurate messages from incomplete or rapidly changing inputs
- Working knowledge of technology service operations, planned maintenance, incident response, release and change activity, system dependencies, business continuity, and business-impact assessment
- Ability to independently structure ambiguous work, identify missing information, surface communications risk, recommend a path forward, and drive closure across organizational lines
- Experience managing stakeholder maps, distribution lists, shared mailboxes, communication channels, and version-controlled content
- Ability to balance urgency, accuracy, transparency, and appropriate review while maintaining a clear record of decisions and approvals
- Proficiency with Microsoft 365 collaboration and communication tools, including Word, PowerPoint, Excel, Outlook, Teams, and SharePoint, or comparable platforms
- Must be authorized to work in the US
- Sponsorship is not available for this position
Desired Qualifications
- Preferred Qualifications Experience in healthcare, pharmaceutical distribution, regulated operations, or another environment where system availability directly affects customers and business continuity
- Preferred Qualifications Experience with IT service management, major-incident communications, change enablement, business continuity, or disaster-recovery communications
- Preferred Qualifications Familiarity with collaboration, alerting, ticketing, or incident-management platforms used to coordinate operational communications
- Preferred Qualifications Experience developing simple reporting or dashboards that show communications readiness, timeliness, reach, and recurring improvement opportunities
- Preferred Qualifications Experience crafting product, innovation, roadmap, or executive communications for internal and external audiences
- Dallas, TX (Preferred)
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