Sr. Manager - Client Implementation
RemoteUnited States
Job Summary
Guide US and global clients from pre-contract to confident go-live by building playbooks, tools, and workflows that make onboarding effortless. Own the project lifecycle, managing kickoff calls, SSO setup, platform configurations, and milestone tracking while ensuring a smooth transition to Client Success. Act as the primary advisor to HR and Benefits leaders, collaborating to design campaigns, coordinate webinars, and drive post-launch utilization. Manage multiple simultaneous programs across different stages, maintaining clear visibility for both internal teams and clients. Work shoulder-to-shoulder with Sales, Product, Marketing, Engineering, and Financial Planning teams to align client needs with company capabilities.
Required Qualifications
- 7+ years with hands on implementation experience
- bonus points if it had lead global implementations
- you did it at a high-growth or startup environment where you had to build the plane while flying it
- Real experience in the employee benefits industry
- A track record of managing global client relationships with the cultural fluency to match
- A natural relationship-builder who can earn trust with stakeholders at every level
- Project management chops — you keep multiple complex launches on track without breaking a sweat
- A comfort with data — Excel/Sheets fluency and the ability to turn numbers into a story
- Sharp written and verbal communication in English
- An eye for detail that borders on delightful perfectionism
- Leverage AI to the fullest and then refine to customize and polish
Desired Qualifications
- Thrive in fast-moving environments and enjoy building in moments of change
- Like wearing multiple hats and helping define the path forward
- Take initiative and don't wait to be asked
- You see problems as opportunities and are comfortable stepping in to move work forward
- Are energized by ambiguity and willing to make decisions with imperfect information
- Enjoy being hands-on and owning work end to end
- Are motivated by high standards and continuous improvement
- Value clear, frequent communication and collaboration
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