Sr. Manager, Accounts
$110,000–$115,000 year
On-siteSumner, Washington, United States
Job Summary
Manage and coordinate activities and projects for assigned accounts, serving as the key point of contact with customers to identify and fulfill current and future needs. Supervise Account Managers and Customer Service Representatives, including interviewing, hiring, training, and directing work. Coordinate with warehouse personnel to oversee incoming and outgoing shipments, adjust errors, and resolve complaints while handling escalated issues. Project changes in account activity, plan labor requirements, and prepare daily and monthly KPI reports. Process shipments via customer portals, update proof of delivery, and follow up on past-due monies. Submit written and verbal reports on activity and projected labor expenses, communicating concerns and ideas to management.
Required Qualifications
- Excellent interpersonal and communication skills
- Experience in distribution/logistics administration or operations
- Experience in over-the-road inbound and outbound transportation administration or operations
- Ability to establish and maintain effective relationships with management staff, employees, and service providers
- Exceptional problem-solving skills
- Proven experience in relationship management through business change and growth
- Strong analytical and organizational skills
- Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS)
- Position is full-time and on-site
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