Sr. IT Systems Engineer
$89,000–$164,000 year
HybridBoston, Massachusetts, United States
Job Summary
Implement conditional access controls, automate identity provisioning workflows, and manage macOS MDM baselines to harden the SaaS ecosystem. Build and maintain a modern Jira Service Management portal, administer core platforms like Microsoft 365 and Slack, and enforce email security policies including SPF, DKIM, and DMARC. Enable employees to leverage internal AI tools by provisioning access to agents and guiding safe, policy-aligned usage while troubleshooting related issues. Automate high-volume IT and People Ops workflows using scripts and APIs to reduce manual toil. Join the Boston office 2-3 days weekly within an AI-native operating model focused on operational excellence and security.
Required Qualifications
- 5+ years of hands-on experience in IT systems engineering and SaaS operations
- Strong experience with identity, SSO, and provisioning workflows (Microsoft Entra, SCIM, SAML)
- Experience supporting end users of LLM-powered tools and agents (e.g., Claude, ChatGPT, Cursor): provisioning access, helping people build and fix simple agents or automations, and guiding safe use within established policy
- Knowledge of email security and authentication standards (SPF, DKIM, DMARC)
- Proficiency using Jamf for MDM/endpoint management
- Ability to automate workflows using Python, APIs, or low/no-code automation tools (e.g. Zapier)
- Practical experience administering Microsoft 365, Slack, and Jira/Confluence in a production environment
- Strong communication and cross-functional collaboration skills, with a service-oriented mindset
- Must be able to join us in the Boston office 2-3 days each week
- Must be authorized to work in the U.S.
Desired Qualifications
- 7+ years of hands-on experience in IT systems engineering and SaaS operations
- Exposure to AWS, Twilio, or modern SaaS infrastructure used for internal systems
- Background in SOC2/ISO-aligned environments, familiarity with audit evidence and access reviews
- Experience with SaaS license optimization and cost management across a distributed environment
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