Sr. Intake Trainer
On-siteHyderabad, Telangana, India
Job Summary
Facilitate new hire onboarding and continuous improvement training for Service Operations staff, including designing materials, job aids, and workflow documentation. Conduct judgment-based quality audits across operational workflows to evaluate accuracy, compliance, and readiness, while providing targeted coaching to elevate team competency. Analyze training and quality data to identify trends and performance gaps, synthesizing insights into reporting for senior leadership to shape resource planning. Collaborate with cross-functional partners to align training expectations and recommend automation opportunities to reduce manual work and increase cost savings. Manage multiple projects with independent judgment to drive continuous improvement initiatives aligned with regulatory requirements.
Required Qualifications
- 5 to 7 years of experience in US Healthcare Payer Processes
- Experience in US healthcare operations, medical billing, claims, or prior authorization
- Experience in healthcare BPO/KPO, payer/provider operations, or contact center environments
- Knowledge of HIPAA regulations and patient privacy practices
- 3+ years developing and delivering training curriculum in a healthcare environment
- Understanding of Adult Learning Theory and Training
- Ability to lead training sessions virtually
- Attention to detail
- Communication skills - verbal and written
- Data collection, management and analysis
Desired Qualifications
- Bachelor's degree or equivalent experience preferred
- Ability to conduct effective coaching sessions
- Problem analysis and problem solving
- Planning and organizing
- Effective interaction with stakeholders
- Teamwork
- Mac usage
- Ability to commute or planning to relocate before starting work
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