Sr. Infrastructure Manager

Own the design, operation, and reliability of Intellivo's cloud infrastructure on Microsoft Azure, including networking, compute, identity, and platform services. Manage corporate IT and end-user computing: laptop/endpoint lifecycle, provisioning, MDM, identity and access management, and help-desk operations. Manage relationships and SLAs with MSPs and third-party cloud and data-center providers such as Flexential, holding partners accountable for performance, uptime, and cost. Own infrastructure and cloud budgets, including forecasting, cost optimization, and vendor spend management. Manage AI tooling, token consumption, and associated budgets, establishing usage policies, monitoring, and cost controls across AI services. Implement and maintain Zero Trust security architecture across identity, devices, network, and workloads. Lead and support compliance efforts across frameworks such as SOC 2, StateRAMP or FedRAMP, and ISO 27001, including evidence collection, controls, and audit readiness. Establish and enforce data governance and AI governance practices, including data classification, access controls, retention, and responsible AI usage. Define and maintain infrastructure security controls: endpoint protection, patching, logging and monitoring, backup, and disaster recovery. Develop and test business continuity and disaster recovery plans to ensure resilience of critical systems and data. Automate infrastructure provisioning and operations (e.g., Infrastructure as Code, scripting, CI/CD) to improve efficiency and reduce manual effort. Partner with Engineering, Security, and business leaders to align infrastructure roadmap, capacity, and risk posture with company objectives. Track and report on infrastructure health, security posture, cost, and compliance status to leadership.