Sr Help Desk Specialist /Installer
On-siteYorktown, Indiana, United States
Job Summary
Provide Tier II and potentially Tier III support for the Ordnance Information System (OIS) across CONUS and OCONUS, resolving hardware, software, and application issues while coordinating with functional teams. Perform on-site installations and updates for shipboard networks, including CANES, ISNS, and tactical networks, by following approved Navy procedures and completing Ship Maintenance processes. Manage help desk tickets for access requests and application issues, conduct preventative maintenance checkups, and verify functional operation of OIS Retail Partial Connectivity. Coordinate OIS reconciliations to resolve out-of-balance issues, train shipboard IT staff, and perform software debugging as needed. This role requires 25-30% travel and DOD Secret clearance. Join Entarian to define mission-critical digital solutions that drive national resilience and operational effectiveness.
Required Qualifications
- DOD Secret level clearance
- U.S. Citizen
- Directive 8570.1/8140 - IAT II: Security+
- BA/BS (Computer Science, Information Systems, Engineering, Business, or other)
- 5+ years of prior relevant experience
- General experience includes information systems development and other work in the client/server field, or related fields
- Demonstrated ability to communicate orally and in writing
- positive customer service attitude
- Troubleshooting -- Determining causes of operating errors and identifying solutions to fix the errors
- Comprehensive knowledge of PC operating systems, as well as networking and mail standards
- supervision of help desk employees
- Experience in help desk management in a multi-server environment
- Experience developing SOPs, checklists, and guides for end users
- Prior Military, preferably Navy, experience
- Must be a self-starter
- strong leader
- ability to work independently with little supervision
- 25-30% travel (CONUS/OCONUS) for on-site installations and fleet support
Desired Qualifications
- Knowledgeable of Navy Ordnance Information Systems
- Experience working on Navy Ashore/Afloat systems such as CANES, ISNS, COMPOSE, etc.
- Afloat Navy IT / System Administration experience
- AWS Certified Cloud Practitioner or similar equivalent Cloud environment certification Cloud Architect, DevOps or SysOps Associate or Professional Certification
- CompTIA Server + certification or Windows Server 2008 (or newer) or Solaris 7 (or newer)
Additional Requirements
- Prior Military, preferably Navy, experience is a plus
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