Sr. Global Events Manager
$112,560–$156,300 year
Remote · United States
Job Summary
Sr. Global Events Manager responsible for owning the event technology strategy, governance, and operational infrastructure across Twilio's global events portfolio; design and launch registration experiences, manage data flows from registration through Salesforce/Tableau, develop scalable templates and playbooks, and collaborate with cross-functional teams to ensure privacy, accessibility, and high-quality attendee experiences. Emphasizes AI/automation, vendor management, and post-event closeout, with a remote-first, globally distributed team and travel ~15%.
Required Qualifications
- 8+ years of experience in event technology, registration operations, or marketing operations within a B2B SaaS or high-growth environment
- Strong Salesforce and event data expertise including campaign tracking, attendee data, field mapping, reporting requirements, data QA, and downstream reporting workflows
- Hands-on experience with event technology platforms such as Swoogo, Cvent, RainFocus, BigMarker, Qualtrics, Bizzabo, Splash, ON24, Webex Events, or similar tools
- Experience supporting large-scale events (2,000+ attendees) and managing mobile event apps or onsite hardware
- Advanced Excel or Google Sheets skills including data cleanup, reconciliation, formulas, pivot tables, lookups, QA, and reporting-ready data preparation
- Proven ability to build scalable templates, operating playbooks, intake models, documentation, QA processes, launch readiness frameworks, and post-event closeout processes
- Demonstrated ability to use AI or automation tools to improve productivity, streamline workflows, accelerate documentation, support analysis, strengthen QA, and scale repeatable processes
- Strong project management skills across workback planning, milestone tracking, stakeholder reviews, launch readiness, issue resolution, vendor coordination, post-event wrap-up, and archival
- High bar for brand consistency, attendee experience, accessibility, data quality, privacy, compliance, and operational excellence
- Strong sense of ownership, ability to identify gaps, clarify ambiguity, drive decisions, and move work forward across multiple stakeholders
- Ability to think like both a systems owner and an event marketer, balancing operational requirements with audience experience, brand quality, and business impact
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