Sr Fraud Analyst II - Fraud Investigations, Fraud Referral
On-siteJacksonville, Florida, United States
Jacksonville, Florida, United StatesOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Review complex products and enterprise risk referrals to assess fraud levels and mitigate risk. Conduct case reviews by researching and analyzing account activity to identify fraudulent activity and restrict account activity as needed. Make decisions based on judgment and extensive experience to resolve fraudulent activity and service support while complying with industry regulations and bank procedures. Document fraud activity accurately and record data captured during client interactions. Perform back office functions related to research and documentation of fraudulent activity.
Required Qualifications
- Fraud Experience - 1 year minimum
- Prior experience analyzing and applying regulatory requirement to compliance practices
- Excellent verbal and written communications skills sufficient to interact effectively with all levels of management and staff
- Comfortable with multi-tasking and prioritization and able to work in an independent, efficient and effective manner in a fast-paced environment, while working cohesively in a team setting
- Strong attention to details with commitment to accuracy and quality while meeting production and quality goals
- Strong knowledge in Microsoft Office (Excel, Outlook, Word)
- Strong organizational and time management skills
Desired Qualifications
- Current Client Protection Experience (Claims, Fraud Detection, etc..)
- 2 years or more in a role identifying fraud
- Cross enterprise product/channel knowledge
- Critical / innovative thinker, to support management deliverables designed to set strategy and determine areas of opportunity within policy and procedures
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