Sr Financial Navigation Specialist
$69,139–$75,546 year
RemoteUnited States
Job Summary
Design and implement training programs for onboarding, skills refreshers, and updates on regulatory or payer changes. Serve as a real-time support resource for staff handling escalated or complex financial navigation issues. Create and maintain training materials including workflow documents, payer reference guides, and tip sheets. Support the accurate completion of Good Faith Estimates, self-pay workflows, and insurance education efforts. Analyze trends in coverage denials or payment delays and deliver targeted education based on root-cause findings. Host workflow review meetings and case study discussions to encourage best practice sharing and peer learning. Remain current on insurance requirements, coding updates, and federal patient protection regulations. Provide coverage for front-line navigation needs during periods of high volume or staff shortage. Evaluate the effectiveness of training and propose adjustments based on performance metrics and team feedback. Work remotely during EST daytime shifts.
Required Qualifications
- High school diploma or equivalent
- Minimum of 3 years of healthcare experience in financial navigation, benefits counseling, or patient access operations
- Expert-level understanding of health insurance benefits, CPT/ICD-10 coding, and payer coverage requirements
- Clear, confident communicator with the ability to coach a wide range of learner types
- Strong analytical, time management, and documentation skills
- Familiarity with Epic workflows and payer portals
- Able to manage competing priorities and adapt training based on team and regulatory needs
- Remote EST daytime shift
- Dedicated workspace conducive to a healthy work environment
Desired Qualifications
- Prior experience delivering staff education or mentoring
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