(sr) Field Service Technician (Production Print)
$53,317–$76,645 year
On-siteOttawa, Ontario, Canada
Job Summary
Perform on-site maintenance and repairs for production print equipment, diagnosing and resolving technical issues to minimize downtime. Conduct regular inspections, implement preventive maintenance procedures, and install, configure, and calibrate machinery for optimal performance. Collaborate closely with clients to deliver outstanding support while maintaining parts, call management, and accurate records to meet KPI targets. Lead referrals, assist with customer assessments and solution design, and seek opportunities to improve territory parts budget and inventory control. Travel within Canada, providing on-call and afterhours coverage as required.
Required Qualifications
- Demonstrated experience in servicing and repairing production print machinery
- Proficient in mechanical and electrical troubleshooting within a production print environment
- Familiarity with a variety of production print technologies and systems
- Exceptional communication skills and a strong customer service orientation
- Ability to work independently and adapt to diverse client environments
- Install and troubleshooting of basic printing and scanning solutions
- Microsoft OS peer to peer and client side of server environments
- Familiar with printing from common business apps
- Basic understanding of solutions portfolio
- Excellent working knowledge and certification of production systems
- Working knowledge of calibration, and RIP configurations
- Excellent verbal and written and interpersonal
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada
- Candidate must provide & maintain valid travel documents at own expense
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers' license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
Desired Qualifications
- Lead referrals, assists with customer assessments and solution design
- Seeks opportunities to improve territory parts budget and inventory control
- Mentoring and Instruction
- Pre/Post Consulting Ability
- Working directions: Requires limited assistance for more difficult problems
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.