Sr. Executive & VIP Endpoint Services Specialist
On-siteMiami, Florida, United States
Job Summary
Provide dedicated, high-touch technical support to University executives and VIPs as the primary escalation point for complex endpoint, mobile, and presentation issues. Troubleshoot advanced hardware and software problems across Windows, macOS, and mobile platforms while designing and optimizing executive computing environments for security and reliability. Own resolution of high-impact incidents affecting Board-level activities and lead cross-functional escalations with infrastructure, security, and vendor teams. Deliver real-time "stay-with" support for critical events and manage travel-related technology needs across offices and residences. Safeguard confidential executive environments by partnering with Information Security to mitigate risks and translate technical insights for senior leadership.
Required Qualifications
- Associate degree in relevant field
- Minimum 7 years of relevant experience
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands
- Teamwork: Ability to work collaboratively with others and contribute to a team environment
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders
- Full-time, onsite capacity at the Medical Campus in Miami, Florida
- Extended availability, including after-hours coverage and critical event support
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