Sr. Enterprise Account Manager, Aviation
On-siteBastrop, Texas, United States
Job Summary
Act as the primary point of contact for strategic Enterprise Aviation customers, owning the interface from contract signature through activation, onboarding, and long-term retention. Build relationships with executive stakeholders to drive revenue realization, collect internal feedback to steer programmatic development, and deliver impeccable customer service for issue resolution. Retain and grow account value in hardware and service revenue while acting as an extreme owner of assigned accounts to meet forecasted revenue targets. Identify and lead implementation of process enhancements to improve cross-functional handoffs and scale the business. This role requires extended hours, weekend availability, and up to 30% travel to customer sites. Candidates must be based in Woodinville, Redmond, Hawthorne, or Bastrop, and possess US citizenship or permanent residency due to ITAR requirements.
Required Qualifications
- Bachelor's degree in engineering or business
- high school diploma/equivalency certificate and 8+ years of professional business development, program management, sales or account management experience
- 7+ years of experience in a customer-facing role
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings
- This is NOT a remote position and would require relocation if not local to the Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX area
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
Desired Qualifications
- Ability to interact with all levels within airline management on technical and account management issues
- Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management
- Experience working with the FAA, EASA, or other aerospace regulatory bodies
- Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
- Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
- Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
- Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
- Excellent written and verbal communication skills, including the ability to craft and present professional presentations at all levels
- Ability to manage execution of significant or complex contracts, including initial intake, renegotiation of terms, and schedules. Especially after a contract is signed
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