Sr Engineer, Technical Service
On-siteSingapore, Singapore
Singapore, SingaporeOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Conduct technical field support at customer sites, including pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, and breakdown repair. Serve as the primary contact for customers to resolve escalations and capture service activities in the delivery system. Lead complex technical tasks while supporting junior engineers and proposing solutions for supervisor review. Manage monthly service job monitoring, project planning, and service contract proposals. Collaborate with the sales team for tenders and product demonstrations. Provide standby duties and after-hours support as required.
Required Qualifications
- Expert in technical field
- High degree of initiative
- Good knowledge on troubleshooting methods/skills
- Capital equipment control
- Analytical and problem-solving skills
- Customer oriented
- Effective verbal and written English communication skills
- Effective presentation skills
- Proficiency in Microsoft Office
- Diploma/Degree in Engineering
- 3-5 years' experience in medical device
- 5 Years experience in technical service field
- Able to provide standby duties whenever scheduled
- Able to provide service support after office hour, weekends and public holidays if whenever required
Desired Qualifications
- Experience with service delivery system (SAP, Service Max, SFDC) preferred
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