Sr. Edge Platform Support Engineer
On-siteGuadalajara, Jalisco, Mexico
Guadalajara, Jalisco, MexicoOn-siteFull TimeSenior LevelBachelors DegreeTechnology ServicesEnterprise
Full TimeSenior LevelBachelors DegreeEnterpriseTechnology Services
Job Summary
Manage firmware, application packages, and configuration updates across fleets while maintaining version compliance and ensuring secure device-to-cloud connectivity. Execute configuration changes at scale using automation and orchestration tools, and develop operational utilities to support AI/ML and computer-vision teams on edge devices. Provide 24x7 rotational operational support, lead incident triage and RCA, and coordinate with cross-functional teams and customers to restore service quickly during store installations and upgrades. Requires flexible work schedule and travel availability.
Required Qualifications
- Bachelor's degree in Computing, Software Engineering, or related technical field
- +5 years of experience in software engineering, DevOps, SRE, platform operations, or production support roles
- Good experience with Linux-based systems, scripting (Python, Bash, or similar), and automation tools
- Hands-on experience with CI/CD pipelines
- Strong understanding of SDLC, source control (Git), testing, release management, and change management
- Experience supporting production systems
- Working knowledge of cloud platforms, networking, and device connectivity troubleshooting
- Advanced English skills
- Requires flexible work schedule
- Availability to travel
Desired Qualifications
- Azure
- Docker
- Kubernetes
- Experience with edge computing, IoT platforms, or device fleet management
- AI/ML
- Datadog, Grafana or Prometheus
- TLS/SSL certificates
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