Sr. E-commerce Ops Manager
$125,000–$165,000 year
RemoteUnited States
Job Summary
Own all Shopify structures, collections, and app integrations to ensure the DTC ecosystem runs autonomously. Establish governance frameworks with Stage → Approve → Test → Deploy processes, reduce launch defects, and maintain site health through disciplined release management. Lead and coach a team of five across UX, copywriting, and development, creating SOPs, training materials, and repeatable workflows for efficiency. Collaborate with marketing, supply chain, and customer care to execute end-to-end product launches, ensuring cross-functional readiness and post-launch validation. Monitor operational metrics including deployment velocity, launch quality, and approval-to-live cycle time using Looker and Triple Whale dashboards. Leverage AI platforms to streamline workflows, automate reporting, and generate documentation at scale. Define priorities, conduct regular 1:1s, and hold contributors accountable for meeting delivery timelines while managing tools and subscriptions to keep systems cost-effective.
Required Qualifications
- 6 + years of experience in E-commerce Operations, ideally within DTC or high-growth consumer brands
- 2+ years of leadership experience (conducting reviews, coaching, discipline), preferably with global teams
- Proven recent expertise managing Shopify, Shopify Plus and Amazon stores
- Project management experience
- Demonstrated ability to lead teams, manage projects, and oversee day-to-day digital operations
- Familiarity with key eCommerce tools and systems, including Klaviyo (email and customer communication), Loop or Recharge (subscriptions), After-Sell (upsells), and Looker / Triple Whale (reporting)
- Proven experience leveraging paid enterprise AI platforms (e.g., ChatGPT Plus, Claude Team, Gemini Advanced) to optimize workflows, improve documentation, and accelerate decision-making in an eCommerce/DTC environment
- Strong organizational and project management skills
- Detail-oriented with the ability to balance multiple priorities under tight timelines
- Excellent communicator, comfortable collaborating across departments and managing remote teams
- Data-driven mindset with comfort in interpreting metrics and identifying operational bottlenecks
- Detail-oriented, problem solver, and calm under pressure
- Limited travel may be required
- Willingness to work US time zones, regardless of geographic location
- Access to a computer, a reliable internet connection, and a distraction-free work environment
Desired Qualifications
- Experience managing international Shopify setups (multi-currency, duties, localized pages)
- Prior exposure to ERP or inventory management systems
- Experience with high-volume product launches or rapid creative testing environments
- Passion for the health and wellness or supplement space
- Proficiency with AI-assisted operations: familiarity with prompt engineering, workflow automation using AI tools, or building internal AI-powered documentation systems is a strong differentiator
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