Sr. Director Training & Support
Remote · United States
Job Summary
Sr. Director of Training & Support to own the full post-sale enablement experience: world-class technical support + scalable customer education that accelerates time-to-value, drives adoption, and reduces churn. You’ll lead distributed teams, build repeatable programs, and partner with Product and Engineering to turn customer insight into product improvements. Expect to lead Support and Training strategy across time zones, recruit and manage a team of training and support professionals, foster accountability and continuous improvement, align with the VP of Adoption, collaborate with Product to advocate for the voice of the customer, design onboarding programs to reduce implementation time and increase early adoption, and build role-based learning paths for admins, power users, and everyday users to drive ongoing adoption through enablement campaigns.
Required Qualifications
- 10+ years in Support, Training, Enablement, or Customer Education in SaaS/technology
- 5+ years leading teams
- Strong understanding of B2B SaaS delivery models, onboarding motions, and customer lifecycle
- Hands-on experience with LMS / e-learning tools
- Experience building certification programs and credentialing
- Excellent leadership, communication, and cross-functional influence across Product, Engineering, Sales, and CS
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