Sr. Director, LPS Fulfillment
On-site · Mooresville, North Carolina, United States
Job Summary
Lead the operational strategy and performance of Lowe’s Pro Supply network, translating enterprise objectives into scalable execution across branches and support functions while ensuring safety, efficiency, and long-term growth. Drive enterprise-wide operational excellence by identifying, prioritizing, and executing large-scale improvement initiatives that enhance service, quality, productivity, and cost efficiency, including network optimization, process redesign, and benchmarking. Own and influence annual operating plans, including operating expenses and P&L performance. Shape and deliver a differentiated customer and associate experience strategy by integrating operational rigor, service excellence, and people leadership. Provide strategic oversight of warehousing, transportation, fabrication, fleet, and facilities, ensuring alignment to current and future business demand. Partner with senior leaders across Sales, Supply Chain, Safety, Asset Protection, HR, and Technology to drive cross-functional alignment. Establish a proactive safety and asset reliability strategy. Lead enterprise issue management, trend identification, root cause analysis, and systemic resolution. Define operating models, playbooks, and knowledge management frameworks to drive consistency and scalability. Oversee the evolution of operational systems, tools, and reporting capabilities to enhance visibility and decision-making. Lead executive-level communications and storytelling to translate performance into actionable insights for senior leadership. Build and lead a high-performing organization of leaders with a culture of accountability and continuous improvement.
Required Qualifications
- Bachelor’s degree Business Management, Engineering, Operations Management or related field or equivalent years of experience in lieu of education requirement
- 12 Years of experience equivalent to an advanced education may be supplemented in lieu of a degree
- 7-10 Years leading people and cross functional teams
- 8 Years program management leading large transformational initiatives
- 8 Years process improvement and change management
- Preferred Skills/Education Certified Project Management Professional (PMP) - PMI or extensive experience using PMI-based Project Management Methodology/Process Improvement methodology
- Six Sigma Certified
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