Sr. Dialer Technical System Administrator (Alveria/Noble)
$110,000–$130,000 year
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Manage and maintain enterprise-scale dialer systems, performing system upgrades, configuring outbound dialing platforms, and resolving production issues. Partner with vendors and business teams to diagnose data anomalies, optimize call statistics, and ensure seamless integration with CRM and voice infrastructure. Monitor call pacing and agent utilization to improve connect rates while maintaining compliance with regulatory frameworks like TCPA and FDCPA. Provide after-hours and weekend support for releases and participate in business continuity events. Utilize advanced SQL and PostgreSQL for forecasting and performance modeling.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 8+ years of experience with call center outbound dialer technologies
- Ability to interpret data, make data-driven decisions, and troubleshoot complex systems
- Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals
- Strong troubleshooting background in contact center technologies, including Verint and Alvaria
- Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required
- Strong analytical and problem-solving skills, particularly in outbound dialer environments
- Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect)
- 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting
- 2+ years PostgreSQL and transact psql experience
- Experience with ServiceNow, Archer, and Postgres databases
- Experience with CyberArk preferred
- Strong communication skills with the ability to lead discussions and host meetings
- Ability to support production changes after hours, including nights/weekends, and participate in business continuity events
- Working knowledge of Windows Server and Microsoft Internet Information Services
- Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks
- Location: Pittsburgh, PA (relocation assistance is offered)
Desired Qualifications
- Experience with CyberArk preferred
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