Sr. Desktop Support Analyst-Tulsa, OK
On-siteTulsa, Oklahoma, United States
Job Summary
Provide in-person, end-user computing support for users at directed offices and remote sites, acting as the primary escalation point for complex issues. Lead and mentor junior team members while performing Request and Incident Management processes within Service Level expectations. Administer Mobile Device Management and Directory Services, maintain an accurate IT Asset Inventory, and facilitate documentation activities. Support Infrastructure, Technical, Application, and Security maintenance projects as required. Maintain a general understanding of corporate structure to prioritize tickets and prevent incidents. Requires on-call flexibility for virtual and in-person EUC support.
Required Qualifications
- Min. 6 years of direct customer IT support
- Ability to adapt to new technology as it is introduced into the environment
- Experience supporting Windows 10/11 computers
- Ability to troubleshoot hardware / software issues on Laptops and Desktops
- SaaS Phone system experience (e.g., Teams Business Voice, Zoom)
- Basic audio/visual experience
- Experience managing Active Directory
- Applies knowledge of networking fundamentals; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; NAT, DHCP and DNS; understanding VoIP and configuring simple networks
- Applies strong technical skills, effective communication skills, and is responsive to customer needs
- Proven ability to support and communicate with executives
- High school diploma and/or GED certificate required
- Tulsa, OK
- Must be flexible to commute to Tulsa, OK to work from customer office regularly
- Must be flexible to on-call expectations and assigned shifts
- Ability to lift to 50 pounds maximum with frequent lifting/and or carrying objects weighing up to 25 pounds
- Dress code: business casual office attire
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelor's degree in a related field preferred
- Advanced certifications preferred (Network+, CCNA)
- CompTIA A+ Certification or higher is preferred
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