Sr Data Analyst
$160,000–$200,000 year
RemoteAcre, Bahia, Federative Republic of Brazil
Job Summary
Manage relationships and expectations for 4-8 Enterprise clients by presenting digital experience performance strategies, vision, and findings to varied audiences from developers to executives. Execute ad-hoc analysis, testing initiatives, and configuration of Dynatrace offerings to answer client questions about site performance and user engagement, then create detailed reports and dashboards. Act as an extension of the client team to drive optimization strategies and build performance into their culture, while representing client feedback to product teams to influence roadmap decisions. Operate with a customer-first focus, handling multiple priorities under pressure to deliver measurable business outcomes through observability data.
Required Qualifications
- Bachelor's degree in Marketing, Statistics, Mathematics, Economics, or other quantitative disciplines
- 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
- Experience within the digital experience monitoring space with tools such as Catchpoint, GlassBox, Quantum Metric, Full Story, Blue Triangle, ContentSquare, AppDynamics, DataDog, and New Relic
- Experience in data-driven analysis - excellent at working with, understanding, and analyzing data
- Experience with real user monitoring for both web and mobile applications, as well as Session Replay tools
- Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud
- Proficient with querying languages (GraphQL, SPARQL, MQL, SQL, SPL) and analysis tools (Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R)
- Stellar conceptualization and communication skills with a demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
- Operates with a customer-first focus
- Proven ability to work under pressure and to handle multiple conflicting priorities
- Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, and effectively influences and persuades
- Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail
- Experience applying AI tools to streamline workflows, enhance decision-making, or solve business challenges
- All team members are expected to travel at least 1 time per year for annual team meetings
- Strategic clients may require intermittent travel as well
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