Sr. CX/EX Solution Expert
HybridCairo, Cairo, Egypt
Job Summary
Lead clients through digital transformation by defining strategies, designing optimal solutions, and validating requirements across qualification, proposal, and handover phases. Act as a single point of contact for CX/EX SVP solutions, managing end-to-end solution architecture, accurate costing, and service wrap sizing while building relationships with executive stakeholders and partners. Collaborate with internal product teams to influence roadmaps and adapt blueprints based on customer feedback, ensuring seamless transitions to delivery teams. Support sales specialists in customer discussions and contribute to reusable solution evolutions.
Required Qualifications
- Strong knowledge of CX/EX Strategic value propositions across Cisco, NICE, GENESYS, Microsoft, Salesforce, SYNDEO, Google Dialogflow, and Sprinklr
- Expertise in ITSM platform-related solutions
- Experience with Agile methodologies and frameworks
- Solid understanding of IaaS/PaaS/SaaS and cloud transformation concepts (AWS, Azure, GCP)
- In-depth knowledge of CX/EX SVP solutions, blueprints, and technology trends
- Basic commercial acumen and understanding of legal concepts
- Ability to structure and lead solution teams to deliver high-quality solutions within deadlines
- Strong presentation and communication skills to convincingly engage with customers
- Ability to visualize, simplify, and explain complex technical and business solutions
- Solid negotiation skills for customer and internal discussions
- Strong project management capabilities
- Fluent in English (speaking, writing, reading, listening)
Desired Qualifications
- You bring passion, energy, taste for exploration and adaptability
- You seek the opportunity to expand your knowledge and develop new skills
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