Sr. Customer Technical Architect
$136,000–$190,000 year
HybridSeattle, Washington, United States
Job Summary
Act as the primary technical point of contact for global enterprises, building strong relationships and translating customer needs into technical requirements. Design scalable and robust technical solutions, create architectural documentation, and provide expert advice on best practices and technology choices. Conduct proof of concepts to evaluate new platform features, assist with complex troubleshooting beyond standard support, and deliver best-practices training sessions. Gather customer feedback to influence product roadmap direction and lead technical presentations and demonstrations. Collaborate with sales, account management, and product teams to align technology solutions with business goals.
Required Qualifications
- 3-8+ years experience required in a similar technical role
- Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
- Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations
- Virtualization (VMWare, Hyper-V, Xen Server, etc...)
- Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc...)
- LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc...)
- WMI, PerfMon, JDBC, SNMP, SMTP, JMX
- Webservers (IIS, Apache, Tomcat, etc...)
- Active Directory
- Database (SQL, MySQL, Postgress, etc...)
- Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...)
- Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions
- Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts
- Willingness to travel to deliver onsite training/evangelism
- Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis
Desired Qualifications
- Master's degree preferred
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