Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

Guide suppliers through Avetta's products by assisting with navigation, task completion, and compliance workflows while verifying technical and regulatory documents. Own the supplier experience by managing assigned accounts, proactively monitoring progress, and resolving inquiries across multiple channels. Record customer feedback in internal systems, collaborate with internal departments to escalate issues, and document product defects reported by users. Handle complaints with professionalism and empathy, ensuring timely completion of compliance tasks. This role requires full fluency in French and English, a hybrid schedule of three office days and two remote days, and 100% attendance during an eight-week training period starting October 5.