Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English
$44,720,000–$44,720,000 year
HybridCalgary, Alberta, Canada
Job Summary
Guide suppliers through Avetta's products, assist with navigation, and manage assigned accounts to build trust-based relationships. Verify technical and regulatory documents, including insurance certificates, and record customer inquiries in internal systems. Proactively monitor supplier progress, resolve complaints with empathy, and collaborate with internal departments to escalate issues as needed. Identify and document product defects reported by users while ensuring timely completion of compliance tasks. Requires full fluency in French and English, 100% attendance for 8 weeks of training, and a hybrid schedule of three days in the office.
Required Qualifications
- Full fluency in both French and English, both verbally and in writing
- 100% attendance for 8 weeks of training (Monday-Friday, 9 am-6 pm MT)
- Regular and predictive attendance
- 3 days in office, 2 days work from home (hybrid schedule)
- 1–2 years of experience in customer service
- Strong communication skills, both written and verbal
- High attention to detail and ability to multitask in a fast-paced setting
- Proficiency in desktop productivity tools (e.g., Word, Excel)
- Aptitude for learning new software systems and business processes
- Self-motivated with a passion for helping customers
Desired Qualifications
- Avetta-specific experience
- Bachelor's degree preferred; Associate degree considered
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