Sr Customer Success Manager
On-sitePune, Maharashtra, India
Job Summary
Drive relationships with large accounts by serving as a trusted advisor from onboarding through renewal and expansion. Develop a shared definition of success across platforms, leverage problem-solving to help customers maximize value, and deliver QBRs or MBRs demonstrating key business objectives. Facilitate training on support applications, cultivate internal and external relationships, and identify growth opportunities while contributing to organizational best practices. Manage multiple projects simultaneously and adhere to company ethics and data privacy policies. Fluent in Portuguese required; must be eligible to work in India without sponsorship.
Required Qualifications
- 5+ years of experience in customer success or account management
- Experience managing large accounts, with 5-figure+ contract MRR
- Advanced knowledge in a CRM (Salesforce) and other applications to manage your customer portfolio and their lifecycle management
- Experience managing customer success for larger and more complex requirements
- Excellent communication and interpersonal skills
- Fluent in Portuguese required
- Ability to manage multiple projects, activities, and tasks simultaneously
- Ability to sustain business growth and profitability by maximizing value
- Must be legally eligible to work in India without visa sponsorship
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