Sr Customer Success Manager (Armis/Veza)
RemoteUnited States
Job Summary
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases to recommend improvements in security posture and platform utilization, while guiding successful adoption and operationalization across all organizational levels. Build trusted relationships with technical stakeholders and decision-makers, acting as the primary advocate to coordinate cross-functional teams including Product, Engineering, and Sales. Ensure deployments align with business use cases and stay current on third-party integrations within customer environments. Serve as a subject matter expert in network engineering and security, partnering with internal teams to drive account success and identify growth opportunities aligned with CISO goals.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
- 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
- 5+ years experience in network engineering, architecture, support, or design
- 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
- Strong communication and presentation skills across technical and executive audiences
- 3+ years experience in IT, security, healthcare tech, or similar environments
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
- Ability to travel up to 20–25% per quarter
Desired Qualifications
- Knowledge of healthcare/ICT devices, manufacturers, or applications
- Experience securing IT, IoT, or healthcare systems
- Familiarity with scripting languages (Python preferred)
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